CA Service Management Mobile Tiles Not Showing Up

[Anon Anon]

I've set our role for REST to Level 2 Analyst which has at least Read or Write access to Incident, Request, Problem Change and Issue.  However, when logging in under the access type using this role, I only see the "My Tasks" tile and none of the "incident" "request" or other tiles.  Also, the ability to create a new ticket is also not there. This is all available in the Admin Role.   Any help would be appreciated.

[Anon Anon]

Hi Kenneth,

 

You may verify the minimum level access needed to use Analyst Queue capability from the document TEC599737.

 

Thanks,

Naveen