CA Service Management

Expand all | Collapse all

CA SDM::. Applying CUM3 experience - side effects of RO90566

  • 1.  CA SDM::. Applying CUM3 experience - side effects of RO90566

    Posted 01-18-2017 07:48 AM

    Applying CUM3 for Conventional Configuration On Oracle database.

     

     

     

    We are getting some side effects, We lost some settings, some part of the behavior is normal and described in the documentation when you run pdm_configure, how way? Don't update your nx.env without update the template.

     

    BUT, Not expected, missing options manager, for example:

     

    We lost tenancy configuration

     

    We lost employee_intf_incident_support configuration, for open Incident and Request

    employee_intf_incident_support_RI.png

     

     

     

     

    Has anyone had this experience? Leave your comment.

     

     

     

     

     

    Know more:

    Configuração do Inquilino - Configure the Tenancy Settings in CA Service Desk Manager 

    Configure the Tenancy Settings in CA Service Desk Manager - Screenshots (Brazilian Portuguese) 

    CA SDM - Configure the Tenancy Settings - Real video - 04 Minutes 

    Loading Tenants - tenant ca_tenant inquilino 



  • 2.  Re: CA SDM::. Applying CUM3 experience - side effects of RO90566

    Posted 01-18-2017 08:18 AM

    Hi Tiago,

     

    I have applied CUM#3 in a multi-tenanted environment and all seems OK on my side. I do not see any side effects you mentioned. Perhaps log a support case for further investigation?

     

    Kind Regards,

    Brian



  • 3.  Re: CA SDM::. Applying CUM3 experience - side effects of RO90566

    Posted 01-18-2017 02:25 PM

    Hi Brian ,

     

         Ok, thank you for answering.

     

         I didn't open a case. My install log files says "done", like allright.

     

        I'll open a case.

     

     

    Regards