CA Service Management

Expand all | Collapse all

CA Service desk 14.1 or 17.0 installtion

  • 1.  CA Service desk 14.1 or 17.0 installtion

    Posted 05-03-2017 12:48 PM

    Hi,

    Facing issue during CA Service desk Installation. during installation its displaying error message "creation CDP failed" .

     

    Before installation  we did:-

    1. We installed SQL 2012  and successfully restored full backup of  SQL 2005 .

    and restored database contains  "mdb" Database name ,and Login "sa"  and ServiceDesk.

     

    After that  CA SDM14.1 or 17.0 installation,      Installation struck by giving error  "creation CDP failed" .

     

    How we can solve this error message or load PDM fullbackup in CASDM 14.1or 17.0

    Ravi



  • 2.  Re: CA Service desk 14.1 or 17.0 installtion

    Posted 05-03-2017 01:03 PM

    Hi Ravi,

     

    If I am not wrong you are referring to "creation CDB failed" , for this can you check the install_mdb.log this should give us some hint where it is getting failed.

     

    Thanks

    Junaid



  • 3.  Re: CA Service desk 14.1 or 17.0 installtion

    Posted 05-03-2017 05:41 PM


  • 4.  Re: CA Service desk 14.1 or 17.0 installtion

    Posted 05-04-2017 05:31 AM

    Hi Ravi,

     

    Could you please confirm if this is a Fresh installation of SDM or your installing fresh SDM on existing database.

    ~Vinod.



  • 5.  Re: CA Service desk 14.1 or 17.0 installtion

    Posted 05-04-2017 06:15 AM

    Hi Vinod Subburaj,

    its fresh installation and loading database of 11.2 .



  • 6.  Re: CA Service desk 14.1 or 17.0 installtion

    Posted 05-04-2017 08:03 AM

    Just to confirm - you are installing a fresh copy of SDM 11.2 with copied SDM 11.2 MDB from another environment?



  • 7.  Re: CA Service desk 14.1 or 17.0 installtion

    Posted 05-11-2017 09:27 AM

    as mentioned in another post response by John you can't run this path and you need to first upgrade to 11.2.

    /J