CA Service Management

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  • 1.  status inside the system

    Posted Jul 11, 2016 03:31 PM
      |   view attached

    Hi,

    I want to make a Node that includes the incident report status, "waiting supplier".  The question is...How this stattus apears in the sistem? For example. "Close status is status=\'CLREQ\'.

    Thanks!



  • 2.  Re: status inside the system
    Best Answer

    Posted Jul 11, 2016 04:25 PM

    Go and look at the Request/Incident/Problem Status Detail for your status with Symbol "waiting supplier". The Code should also be on the Detail form.



  • 3.  Re: status inside the system

    Posted Jul 12, 2016 09:40 AM

    Thanks, it works