CA Service Management

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Templates knowledge module Service Desk

  • 1.  Templates knowledge module Service Desk

    Posted 06-28-2016 08:49 AM

    Hi,

    As I can create fields in templates knowledge module Service Desk?, These fields should be hidden between templates .



  • 2.  Re: Templates knowledge module Service Desk

    Broadcom Employee
    Posted 06-28-2016 03:56 PM

    Diego.......

     

    What release of CA SDM are you using?

     

    What exactly are you trying to achieve?



  • 3.  Re: Templates knowledge module Service Desk

    Former Employee
    Posted 07-05-2016 04:24 PM

    Hi DiegoForero  - Any further information for Paul_Coccimiglio? Thanks!



  • 4.  Re: Templates knowledge module Service Desk

    Former Employee
    Posted 07-11-2016 06:03 PM

    Hi DiegoForero  - I am changing this to a Discussion until you can provide further information to Paul_Coccimiglio. Thanks!



  • 5.  Re: Templates knowledge module Service Desk

    Posted 07-13-2016 01:11 PM

    Hello,

    service desk version is 14.1.
    What I try to achieve is to modify independent templates , I require that fields between the templates are not visible.

    We have different articles templates with different fields.



  • 6.  Re: Templates knowledge module Service Desk

    Former Employee
    Posted 07-13-2016 01:34 PM

    Paul_Coccimiglio  any further thoughts? Thanks!