CA Service Management

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Activity Log when a Field Changes

  • 1.  Activity Log when a Field Changes

    Posted 05-02-2016 01:36 PM

    Is it possible with 14.1 resources to add an activity log when a specific field change (Custom Fields)? I know it can be done via spell but I was wondering if there is anything which wouldn't require an outage.

     

    Regards

    Fabio



  • 2.  Re: Activity Log when a Field Changes

    Posted 05-02-2016 01:48 PM

    Hi Fabio,  you should be able to trigger this using the activity associations out of the box.  You should be able to reference your custom field i believe.    Here is the section in the documentation that talks about using Activities:  Add Activities to a Ticket - CA Service Management - 14.1 - CA Technologies Documentation

    Hope this helps,

    Thanks,

    Jon I.