Activity Log when a Field Changes

[Anon Anon]

Is it possible with 14.1 resources to add an activity log when a specific field change (Custom Fields)? I know it can be done via spell but I was wondering if there is anything which wouldn't require an outage.

 

Regards

Fabio

[Jon_Israel]

Hi Fabio,  you should be able to trigger this using the activity associations out of the box.  You should be able to reference your custom field i believe.    Here is the section in the documentation that talks about using Activities:  Add Activities to a Ticket - CA Service Management - 14.1 - CA Technologies Documentation

Hope this helps,

Thanks,

Jon I.