CA Service Management

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  • 1.  iChromium

    Posted May 10, 2016 10:55 AM

    I'd like to sugged Chromium OS supportability for CA because im facing some issues with the interface when i try to access CA service desk manager in this operational system.

  • 2.  Re: iChromium

    Posted May 10, 2016 11:07 AM

    Hi Isabella,

    Can you tell us what browser you are using on the ChromeOS device?  Also, can you elaborate on the exact issues you are experiencing with it? We may be able to offer some better insight into what could be causing it.


    Jon I.

  • 3.  Re: iChromium

    Posted May 10, 2016 11:12 AM

    Dear John,


    Thank you for your prompt assistance.


    Im trying to access CA Desk manager using google chrome. thats weird because its perfectly working on windows .


    please find the error below:


    CACA Service Desk Manager


    Bem-vindo à interface do CA Service Desk Manager para PDAs.

    Esta interface é usada pelos analistas com dispositivos de mão. Também é usada quando o navegador não oferece suporte à interface web do analista completa para o CA Service Desk Manager. Essas situações incluem:

    • Você está usando um navegador que não tem suporte a JavaScript ou o recurso de script está desativado
    • Você não está usando um navegador suportado. Consulte a matriz de certificação do CA Service Desk Manager para obter uma lista atual dos navegadores suportados

    Entre em contato com o administrador para obter mais informações

    Navegar até a página inicial Voltar para principal

    About your question regarding the 'S.O CHROMIUM ' he is not approved by the CA, for your knowledge ' Supportability Matrix ' 14.1 version of SDM.

  • 4.  Re: iChromium

    Posted May 10, 2016 12:28 PM

    Hi Isabella,

    This occurs because service desk cannot determine what type of browser it is, so it shows the mobile interface.  Can you try installing Chrome browser on the device from the Google Play store?  That may give you the proper interface. 

    Jon I..

  • 5.  Re: iChromium

    Posted May 10, 2016 02:43 PM

    Dear Jon,


    The google chrome is already installed on chrome os.


    please find google chrome version.


    Version 49.0.2623.112 (64-bit)

    Plataform 7834.70.0 (Official Build) stable-channel winky

    Firmware Google_Winky.5216.265.53


  • 6.  Re: iChromium

  • 7.  Re: iChromium

    Broadcom Employee
    Posted May 10, 2016 03:05 PM

    Isabella, thank you for sharing this info with us. With more

    Chromium OS per-installed on the devices it makes sense for

    SDM/CASM to consider support it. Can you submit an idea

    based on this and I will vote for it. Regards _Chi

  • 8.  Re: iChromium

    Posted May 10, 2016 03:42 PM

    Dear Chi,


    sure . could you please inform me how can i do it ? im new at ca communities . thank you !

  • 9.  Re: iChromium

    Broadcom Employee
    Posted May 10, 2016 04:11 PM

    Isabella, I use Actions->Create idea and fill in and then click

    on Submit button. The Actions drop down is located on the upper right of the community page/before About. Thanks _Chi

  • 10.  Re: iChromium

    Posted May 11, 2016 01:56 PM

    Please find Chi


    CA Plataform as our choice


    thank you