CA Service Management

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  • 1.  Session logged off error during report run from CA SDM

    Posted Feb 19, 2016 06:32 AM

    Hi Team,

     

    When I try to run the crystal reports from the Report tab of CA Service Desk console, I see the following error message:

    The viewer could not process an event. Unable to reconnect to the CMS SDM14:6400. The session has been logged off or has expired. (FWM 01002) [RASLIB9038]

    ---- Error code:0 [CRWEB00000119]

     

    Even when I logged in few moments ago. How can I resolve this issue?

     

    Regards,

    Balram Singh Deswal



  • 2.  Re: Session logged off error during report run from CA SDM

    Posted Feb 19, 2016 07:47 AM

    i. Try to clear your browser cache

     

    ii. Do you see the same error when you try running the same reports when you login directly to CABI, without going via ServiceDesk reports tab?



  • 3.  Re: Session logged off error during report run from CA SDM

    Posted Feb 19, 2016 07:53 AM

    Seems it is a know issue. See: http://solveissue.com/note?id=2028529

     

    Try applying SP5



  • 4.  Re: Session logged off error during report run from CA SDM

    Posted Feb 20, 2016 03:41 AM

    Hi Brian,

     

    Thanks for your response!

    I will test that after clearing browser cache. If the error still persists, I will try applying SP5 because there are some other errors also that come when I run the report for the first time. Then I need to refresh the report again to run them smoothly from CA Service Desk console Report tab.

    This error doesn't appear when I run the report from CA BI directly.

     

    Regards,

    Balram Singh Deswal