Clarity Service Management

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CI Auto Assignment

  • 1.  CI Auto Assignment

    Posted 04-18-2016 12:26 PM

    Hello Community,


    I've never use the CI Auto Assignment... Can someone please explain how it works?


    Like how it makes the assign of tickets and how do you configure the auto assignment.




  • 2.  Re: CI Auto Assignment

    Posted 04-18-2016 02:54 PM

    Hi Jason,  here is a link to the section of the wiki site that explains the different auto-assignment methods:

    Auto Assignment - CA Service Management - 14.1 - CA Technologies Documentation


    Hope this helps,

    Jon I.