CA Service Management

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  • 1.  The session times out

    Posted Jul 05, 2016 02:03 PM
      |   view attached

    I have a problem with service desk sessions, lasts a short time and close, reporting a time of inactivity. Is it possible that there is a downtime for each role? how I can modify it so that the sessions will not close?

    Thank you!

  • 2.  Re: The session times out
    Best Answer

    Posted Jul 05, 2016 02:39 PM

    Hi Mario


    The session timeout is valid for all the Roles in SDM - there isn't a separate session timeout for each role.

    You should check the web.cfg file under C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www to check the value configured for your installation.



  • 3.  Re: The session times out

    Posted Jul 06, 2016 07:15 PM

    thank you! It's solved!