CA Service Management

Resolved: SDM 14.1.03 - SessionMaker in domsrvr.EAAAAA failed

  • 1.  Resolved: SDM 14.1.03 - SessionMaker in domsrvr.EAAAAA failed

    Posted 11-15-2016 02:53 PM
      |   view attached

    If you have maileater configured, after upgrading to SDM 14.1.03, your inbound mail integration may fail and you may have errors similar to these in stdlog.

     

    boplgin              4152 ERROR        bplaccess.c           3370 AHD04043:The user name or password you entered is not correct. Please try again.
    spelsrvr             2480 ERROR        session_maker.c        232 SessionMaker in domsrvr.EAAAAA failed for cnt:xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx: AHD04043:The user name or password you entered is not correct. Please try again.
    spelsrvr             2480 ERROR        pcexec.c              5089 got_session_id on  failed: 2 AHD04043:The user name or password you entered is not correct. Please try again.
    spelsrvr             2480 ERROR        text_api.spl           845 Problem trying to make session for userid (xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)
    boplgin              4152 ERROR        bplaccess.c           6169 get_roles failed; cannnot find session with id 0 and userid cnt:
    spelsrvr             2480 ERROR        cr_chg_text_api.spl   1384 AHD58004:Cannot determine valid requestor id.  Cannot continue processing!

    This is resolved by applying patch RO92235, which is available for download on support:  SAP Portal Services 

     

    Note this patch also resolves similar issue on not being able to open surveys or create tickets via pdm_text_cmd

     

    RO92235.txt is attached.

     

    Thanks, Paul_Coccimiglio

    J.W.

    Attachment(s)

    zip
    RO92235.txt.zip   3K 1 version