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Only see active incidents\requests in Quick profile

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  • 1.  Only see active incidents\requests in Quick profile

    Posted 03-14-2016 07:36 AM

    Is there a way to only show active incidents/requests for a user in Quick Profile?

    Please advise as to what htmpl file can be used?

    As per below example, I would only want to see active incidents and not closed ones.

     

     

    Capture.JPG



  • 2.  Re: Only see active incidents\requests in Quick profile
    Best Answer

    Posted 03-14-2016 08:02 AM

    Hi,

    you can easily get form name via Right mouse click on any empty area over form, there will dropdown option with label like : Print <FORM_NAME>.

    Answering your question, this form is called: profile_histcnt_in.htmpl

     

    To perform your request you can try to modify profile_menu.htmpl form,

    find:

    pb_link("Incident_History", "profile_histcnt_in", "in", "QBE.EQ.customer=$dobref.id" );

    and modify it to:

    pb_link("Incident_History", "profile_histcnt_in", "in", "QBE.EQ.customer=$dobref.id+QBE.EQ.active=1" );

     

    Best regards,

    cdtj



  • 3.  Re: Only see active incidents\requests in Quick profile

    Posted 03-14-2016 11:07 AM

    Thank you Sir.

    This is exactly what I was looking for