Is there a way to only show active incidents/requests for a user in Quick Profile?
Please advise as to what htmpl file can be used?
As per below example, I would only want to see active incidents and not closed ones.
you can easily get form name via Right mouse click on any empty area over form, there will dropdown option with label like : Print <FORM_NAME>.
Answering your question, this form is called: profile_histcnt_in.htmpl
To perform your request you can try to modify profile_menu.htmpl form,
pb_link("Incident_History", "profile_histcnt_in", "in", "QBE.EQ.customer=$dobref.id" );
and modify it to:
pb_link("Incident_History", "profile_histcnt_in", "in", "QBE.EQ.customer=$dobref.id+QBE.EQ.active=1" );
Thank you Sir.
This is exactly what I was looking for