Hi,
I have set the from property of the "from adress" to the email address of the user I have used for autentication in the Mail Server settings. These settings should result in this user sending an email to itself. Still same problem.
However, we are now planning another solution, where SDM and PAM takes care of all email interactions(since SC does not support TLS).
What we want, is for user to recieve emails whenever they submit a request in SC, and whenever their requests gets resolved. If the corrospoding request in SDM contains an external ticket ID, an email will be sent (with link to the catalog). If it does not contain an external ticket id, a regular email will be sent.
Also we are planning for PAM to send approvals through email, where the approver is prompted through a form, or linked directly to the catalog.
Do you guys forsee any limitations or potential problems with this setup?
Thanks for all the answers.
BR,
Sondre.