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CA Service Management Mobile App show internal flag comments

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  • 1.  CA Service Management Mobile App show internal flag comments

    Posted 12-16-2016 12:27 PM

    Hello everyone!

     

    In my CA Service Desk 12.9 installation have Customers/Employee profiles has enabled. In the version web these profiles the internal flag comments don't show.

     

    In CA Service Management Mobile App the internal flag comments show.

     

    How configure the app to this or this is a app bug?

     


    Thanks!



  • 2.  Re: CA Service Management Mobile App show internal flag comments

    Posted 12-16-2016 02:21 PM

    Rodrigo,

    Can you tell us what version of the mobile app you are currently using and on what device?

     

    Thanks,

    Jon I.



  • 3.  Re: CA Service Management Mobile App show internal flag comments

    Posted 12-21-2016 12:57 PM

    Hello Jon_Israel!

     

    Mobile App version is 3.1.10 and the Device is a Samsung Galaxy S6.

     

    Thanks!



  • 4.  Re: CA Service Management Mobile App show internal flag comments

    Broadcom Employee
    Posted 12-16-2016 05:00 PM

    Rodrigo,

     

    I believe I'm seeing the same issue in 14.x based install too. Please go ahead and raise a support issue for this for further investigation

     

    Thx

    _R



  • 5.  Re: CA Service Management Mobile App show internal flag comments

    Posted 12-21-2016 01:01 PM

    Hello Raghu.Rudraraju!

     

    We are in process of contract renewal and as soon as possible I will open the support issue.

     

    Thanks!



  • 6.  Re: CA Service Management Mobile App show internal flag comments

    Broadcom Employee
    Posted 12-21-2016 02:47 PM

    this is the bug usrd2980. the fix has been included in 14.1.02



  • 7.  Re: CA Service Management Mobile App show internal flag comments

    Broadcom Employee
    Posted 12-21-2016 02:50 PM

    if you have sdm 12.9, then you would need cum3



  • 8.  Re: CA Service Management Mobile App show internal flag comments

    Posted 12-22-2016 01:58 PM

    Hello Chi_Chen!

     

    In the page CA Service Desk Manager 12.9 Solutions & Patches, not exists cum3.

    Have you a link to it?

     

    Thanks!



  • 9.  Re: CA Service Management Mobile App show internal flag comments

    Broadcom Employee
    Posted 12-22-2016 02:26 PM

    Sorry I gave wrong info...it is in cum1, which is in the list.

    Sorry again



  • 10.  Re: CA Service Management Mobile App show internal flag comments

    Posted 12-23-2016 06:43 AM

    Hello Chi_Chen!

     

    In the page CA Service Desk Manager r12.9 - Upcoming First Cumulative Patch, not exists USRD2980 bug or internal flag comments mention.

    We have a basic cum1 applied in environment.

    Have you a link to correction USRD2980 bug in the 12.9?

     

    Thanks!



  • 11.  Re: CA Service Management Mobile App show internal flag comments

    Broadcom Employee
    Posted 12-27-2016 12:01 PM

    Rodrigo, I am not sure what public link we have for this. I found this by matching your description with "

    usrd2980:INTERNAL LOGS SHOWN FOR EMPLOYEE\CUSTOMER VIA REST

    "

    using an internal patch matrix. Thanks _Chi



  • 12.  Re: CA Service Management Mobile App show internal flag comments

    Posted 12-28-2016 06:25 AM

    With this, I believe there is no fix for version 12.9.



  • 13.  Re: CA Service Management Mobile App show internal flag comments

    Broadcom Employee
    Posted 12-28-2016 11:53 AM

    Rodrigo,

     

    I do not believe there is a testfix for this based on what I've seen so far.  Please raise a support case for this for the pursual of a 12.9 testfix for USRD2980 Problem.

     

    _R



  • 14.  Re: CA Service Management Mobile App show internal flag comments
    Best Answer

    Posted 08-04-2017 08:11 AM

    After engaging Engineering team, a testfix was back ported to SDM 12.9 for this issue - T6EE226.

     

    Case resolved.

     

    Thanks for all.