CA Service Management

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Mailboxes option

  • 1.  Mailboxes option

    Posted 05-16-2017 05:21 AM

    Hi,

     

    we are using R14.1. when I clicked on Administration-->Email-->Mailboxes

     

    On create new mailbox I saw an option 'Use Reply-To Address'

     

    When I checked the documentation for more details for 'Use Reply-To Address' it mentioned it 'specifies whether to use the alternate email address from replies.

     

    can any one help me what is the purpose of this option 'Use Reply-To Address' and in which scenario we can use this option.

     

    Thank you



  • 2.  Re: Mailboxes option

    Posted 05-16-2017 09:09 AM

    Hi Subbarao,

    The "Use Reply-To Address" refers to an option in options manager under the Email section in which you set a Reply To email address for all outgoing notifications.  If in a mailbox, the Use Reply-To Address field is set to "Yes", then when maileater replies go out (if they are configured on that mailbox's rules), then it will use the Reply-To address from options manager, instead of the email address of the mailbox itself.

    For example:

    In options manager lets say you have the reply-to address set to "ServiceDeskReply@company.com"

    In the maileater mailbox address is "maileater@company.com"

    In the maileater mailbox you have the "Use Reply-To Address" set to Yes

    If that mailbox has a rule which has a reply set up, such that maileater replies back to the sender to let them know it received the email and is or is-not creating a ticket, it will send that reply from the the Reply-To address that is set in options manager which is "ServiceDeskReply@company.com" rather than sending it from "maileater@company.com".

    Hope this helps!

    Thanks,

    Jon I.



  • 3.  Re: Mailboxes option

    Posted 05-29-2017 11:48 PM