Hello Mohamed, Rebecca,
There are two places where AMS looks for the data to launch APM, or launch Service Desk - the ams.properties file and the ca_application_registration table. The information below may resolve your issue:
UAPM or ServiceDesk link is not going to the correct server.
If you are viewing AMS and clicking either the Launch Unicenter Asset Portfolio Management or Launch Service Desk and it is failing check one of two places for the problem:
By default AMS.PROPERTIES does not have values to connect to either one of these servers by that link. If AMS determines multiple CA products which integrate with AMS are running on the same MDB (by viewing the ca_application_registration table) generates a link on the Asset Viewer screen to launch one of the hosting applications.
This data (URL to the host) can be found in two locations; First AMS checks the AMS.PROPERTIES file for:
appreg.2003.product_name=Unicenter Service Desk
appreg.2002.product_name=Unicenter Asset Portfolio Management
If the entries do not exist AMS will search for the applications URL in ca_application_registration. Once it gets the information it will write the contents to the AMS.PROPERTIES file for future use.
If you change the machine name or host URL, please make the appropriate changes to the AMS.PROPERTIES file and the ca_application_registration.