Clarity Service Management

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Service Desk Manager and Social Networks

  • 1.  Service Desk Manager and Social Networks

    Posted 10-13-2016 12:12 PM

    Hi community,

    a customer asked me what is in Service Desk Manager #road-map in order to interact with #social networks. As an example he mentioned #Telegram or #Whatsapp as a channel for ticket notification but also for managing (do not know exactly in which meaning but I will research) the ticket lifecycle.

    Any hint on this?

    Thanks in advance,

    Vito



  • 2.  Re: Service Desk Manager and Social Networks

    Posted 10-13-2016 02:24 PM

    I have not heard of anything that would fulfill this requirement.

     

    Hopefully some one from Product Management, like mrobi01, would have some additional information.



  • 3.  Re: Service Desk Manager and Social Networks

    Posted 10-14-2016 09:32 AM

    Hi Vito,

     

    I don't think we have this functionality presently. Perhaps raise an Idea for this and let us see how many people out there are also interested in this functionality?

     

    Kind Regards,

    Brian