a customer asked me what is in Service Desk Manager #road-map in order to interact with #social networks. As an example he mentioned #Telegram or #Whatsapp as a channel for ticket notification but also for managing (do not know exactly in which meaning but I will research) the ticket lifecycle.
Any hint on this?
Thanks in advance,
I have not heard of anything that would fulfill this requirement.
Hopefully some one from Product Management, like mrobi01, would have some additional information.
I don't think we have this functionality presently. Perhaps raise an Idea for this and let us see how many people out there are also interested in this functionality?