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Illegal access to the viewer,please use a valid url for CABI 4.1 reports

  • 1.  Illegal access to the viewer,please use a valid url for CABI 4.1 reports

    Posted 11-13-2015 06:24 AM

    Hi All,

    We are facing issues with accessing reports in CA BI . When We are trying to access the ITAM reports in BI launch pad ,its showing:-"Illegal access to the viewer,please use a valid url"

    We are using CA BI 4.1 and ITAM 14.1. CA BI Sp5 patch has also been installed.

    Someone please help me to resolve this.

     

    Illegal_Access.png

     

    Thanks

    Manirul



  • 2.  Re: Illegal access to the viewer,please use a valid url for CABI 4.1 reports

    Posted 11-13-2015 06:59 AM

    Hi Manirul_Hak,

     

        Do you install following setup?

     

        I could find some history comments like: It is Insufficient license key.

     

        Maybe, it's better open a ticket on support.

     

    Regards



  • 3.  Re: Illegal access to the viewer,please use a valid url for CABI 4.1 reports

    Posted 11-13-2015 12:53 PM

    Hello Manirul_Hak,

     

    Please see this SAP thread on the error:

    https://scn.sap.com/thread/3787366

    Your system may be low on resources.

    CABI 4.1 has a requirement of 16GB RAM minimum for installation and runtime.

    I would check the RAM on this server first and add at least the minimum.

     

    Best Regards,

    Gale Bacon

    CA Technologies



  • 4.  Re: Illegal access to the viewer,please use a valid url for CABI 4.1 reports

    Posted 11-16-2015 11:36 AM

    HI Manirul_Hak,

     

       Do you looking for our comments? Can you provides what was/is solution for this case?

     

    Thank You



  • 5.  Re: Illegal access to the viewer,please use a valid url for CABI 4.1 reports

    Former Employee
    Posted 11-16-2015 07:04 PM

    Hi Manirul - Did the responses help answer your question? If so please mark as Correct Answer. Thanks! Chris



  • 6.  Re: Illegal access to the viewer,please use a valid url for CABI 4.1 reports

    Posted 11-17-2015 01:12 PM

    Hello Manirul_Hak,

     

    Were you able to review the SAP thread I posted and did this provide a resolution?

     

    Thanks,

    Gale Bacon

    CA Technologies



  • 7.  Re: Illegal access to the viewer,please use a valid url for CABI 4.1 reports

    Posted 11-26-2015 06:12 AM

    Hi All,

    Sorry for the late response.

    The issue is solved now. I just enabled some Crystal Report Services and Web Intelligence Services in CMC and it solved the problem. I dont see the error now.

     

    Thanks to Gale_Bacon, Chris_Hackett and Tiago.

     

    Regards

    Manirul



  • 8.  Re: Illegal access to the viewer,please use a valid url for CABI 4.1 reports

    Posted 11-26-2015 11:16 AM

    HI Manirul_Hak,

     

      Thank You for answering. Can be usefull in the future.

     

    Regards