CA Service Management

 View Only
  • 1.  PdmDownTime x SLA

    Posted Aug 20, 2015 09:52 AM

    Hello community ,

    I'm using PdmDownTime to calculate the SLA , calculating the (SLA - Workshift) .


    But I'm not finding a way to make him consider the holidays listed in WorkShift .


    It is possible to do so also consider the holidays listed in Workshift ?

    Any idea on how to make this happen?





  • 2.  Re: PdmDownTime x SLA
    Best Answer

    Posted Aug 20, 2015 01:11 PM

    Hello community ,


    I mean that the PdmDownTime considers the holiday in workshift .


    My old query that was wrong.


    So the PdmDownTime function considers all that is within the workshift .