Hello community ,
I'm using PdmDownTime to calculate the SLA , calculating the (SLA - Workshift) .
But I'm not finding a way to make him consider the holidays listed in WorkShift .
It is possible to do so also consider the holidays listed in Workshift ?
Any idea on how to make this happen?
I mean that the PdmDownTime considers the holiday in workshift .
My old query that was wrong.
So the PdmDownTime function considers all that is within the workshift .