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Is it possible to choose request area in Mobile App

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  • 1.  Is it possible to choose request area in Mobile App

    Posted 02-17-2016 10:08 AM

    My customer wants in the mobile app the possibility for the user to choose the category in the opening of a new ticket.

    Is this possible?



  • 2.  Re: Is it possible to choose request area in Mobile App

    Broadcom Employee
    Posted 02-17-2016 12:14 PM

    Hi jmraimundo,

     

    If you expose category(incident / request area) in the mobile attributes section of SDM (https://docops.ca.com/ca-service-management/14-1/en/using/mobility/ca-service-management-mobile-application/configure-the-mobile-attributes-for-ca-sdm-tickets#ConfiguretheMobileAttributesforCASDMTickets-Requests/Incidents/Problems), then you should be able to select that via the app as well.

     

    _R



  • 3.  Re: Is it possible to choose request area in Mobile App

    Posted 02-17-2016 12:19 PM

    Hi,

     

    My SD is 12.9 and I didn’t find this information in there. I think in this version is not possible. Or there is a need of a fix patch?

     

    De: Raghu.Rudraraju

    Enviada em: quarta-feira, 17 de fevereiro de 2016 15:15

    Para: Juliana Mendo <jmraimundo@stefanini.com>

    Assunto: Re:  - Is it possible to choose request area in Mobile App

     

    CA Communities <https://communities.ca.com/?et=watches.email.thread>

     

     

    Is it possible to choose request area in Mobile App

     

    reply from Raghu Rudraraju<https://communities.ca.com/people/Raghu.Rudraraju?et=watches.email.thread> in CA Service Management - View the full discussion<https://communities.ca.com/message/241861368?et=watches.email.thread#241861368>



  • 4.  Re: Is it possible to choose request area in Mobile App
    Best Answer

    Broadcom Employee
    Posted 02-17-2016 12:28 PM