As I can be created in a State Transition Knowledge for articles ? I perform or I can change states of the articles ?
Hi Diego,
I am not sure I understand what you are asking here. Are you asking how to change the status of a knowledge document in Service Desk Manager?
Please let us know if you can clarify.
Thanks,
Jon I.
hi,
As I can set up a state transition in the articles of knowledge? As I can change the states of the articles?