CA Service Management

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changing state of knowledge articles

  • 1.  changing state of knowledge articles

    Posted 07-13-2016 01:22 PM

    As I can be created in a State Transition Knowledge for articles ? I perform or I can change states of the articles ?



  • 2.  Re: changing state of knowledge articles

    Posted 07-13-2016 02:00 PM

    Hi Diego,

    I am not sure I understand what you are asking here.  Are you asking how to change the status of a knowledge document in Service Desk Manager?

    Please let us know if you can clarify.

    Thanks,

    Jon I.



  • 3.  Re: changing state of knowledge articles

    Posted 07-13-2016 03:33 PM

    hi,

    As I can set up a state transition in the articles of knowledge? As I can change the states of the articles?