Our helpdesk has a requirement to Auto-fill Requester and Affected End User when they use the Quick Profile Scratchpad option. Currently, only the Affected End User gets auto-filled from the user selected on the Quick Profile. This behavior is different from a normal opening of a ticket, as when you manually fill in Requestor it auto-fills Affected End User. A very high percentage of tickets are calls from the individual having the issue. Any modifications I can do to change this behavior? I have looked everywhere.
You may also wish to log an Idea for this. It comes up every now and then.
It was documented in this post that a customisation was possible. It just wasn't defined in detail.
"I managed to achieve this by creating a customized pre-save trigger, spell customization also works fine here."
akhan.1 - I see that you're still posting on Service Desk Manager. Would you be willing to share some more details on how you achieved this? Or general suggestions?