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Autofill Requester and Affected End User From Quick Profile

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  • 1.  Autofill Requester and Affected End User From Quick Profile

    Posted 07-26-2016 01:31 PM

    Our helpdesk has a requirement to Auto-fill Requester and Affected End User when they use the Quick Profile Scratchpad option. Currently, only the Affected End User gets auto-filled from the user selected on the Quick Profile. This behavior is different from a normal opening of a ticket, as when you manually fill in Requestor it auto-fills Affected End User. A very high percentage of tickets are calls from the individual having the issue. Any modifications I can do to change this behavior? I have looked everywhere.



  • 2.  Re: Autofill Requester and Affected End User From Quick Profile
    Best Answer

    Posted 07-26-2016 08:21 PM

    Hello Jessie,

     

    You may also wish to log an Idea for this. It comes up every now and then.

     

    It was documented in this post that a customisation was possible. It just wasn't defined in detail.

     

    "I managed to achieve this by creating a customized pre-save trigger, spell customization also works fine here."

     

    akhan.1  - I see that you're still posting on Service Desk Manager. Would you be willing to share some more details on how you achieved this?  Or general suggestions?

     

     

    Thanks, Kyle_R.