There are many customizations, so the answer may not be as straight forward. I'm looking to enable only some members of a group to receive notification on the assignment of a ticket to them directly. I'm only able to turn on notifications for all tickets in that queue, not those assigned directly. Maybe I'm missing something simple. Would anyone be able to advise? Thank you for your help.
In the Out-of-the-Box (OOTB) configuration there is an Activity Notification named Transfer. The Transfer Activity Notification for object type "Requests/Incidents/Problems" has one rule "Default Transfer Notification Rule for request/incident/problem" which has no condition.