Richard, you can create an input file to set the sla_violcation field to 1. Take, for example Call_Req table, you can create an input file myinput.txt
with
TABLE Call_Req
id sla_violation ref_num
{ "402453" ,"1" ,"1000040" }
{ "402403" ,"1" ,"1000036" }
{ "402352" ,"1" ,"1000033" }
...
where ref_num is the cr/in/pr number and id is its id(you can get the id by running
pdm_extract -f "select id from Call_Req where ref_num='xxxx'"
if you know the cr/in/pr number xxxx)
Once you have this file, you run
pdm_load -f myinput.txt
Also please notice that "1" means the sla was violated once and if you believe this ticket's sla was violated many times, you could use
"2", "3" etc.
Thanks _Chi