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Request Software Delivery package installation from Service Catalog request

  • 1.  Request Software Delivery package installation from Service Catalog request

    Posted 10-11-2016 01:42 PM

    I need to enable ITCA and CA Service Catalog integration so that users can request Software Delivery package installation using Request from from Service Catalog.

     

    I have found only a tiny blurb regarding this capability mentioned in CA Services website as following:

    CA Client Automation Implementation Services - CA Technologies 

    Asset Inventory and Software Delivery foundation services can be extended by leveraging the following Acceleration Services:
    • Product Integration Acceleration Service enables Service Desk incidents to be open when specific software delivery issues arise or allowing software delivery packages to be created from CA Harvest Software Change Manager or to berequested from CA Service Catalog.

     

    I am not able find any specific details about how to enable this capability using Product Integration Acceleration Services. Has anyone done this before? Please provide some details regarding how to accomplish this integration.



  • 2.  Re: Request Software Delivery package installation from Service Catalog request

    Posted 10-12-2016 09:00 AM

    Unfortunately I do not have much information however if Software Delivery exposes web services you can create a PAM process, invoked via events/rules/actions in Catalog, which calls the appropriate methods to initiate the installation.