CA Service Management

  • 1.  Service Catalog installation error

    Posted 01-29-2017 04:45 PM

    Hi everyone! 

     

    After a success installation of SDM, now I'm facing some problems with Service Catalog. It fails always at the following step: 

     

    Checking the logs I found this error:

     

    2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [ProgressPage] ProgressPage - Task Changed Instalación de CA Service Catalog
    2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [ProgressPage] Task State Changed. TaskID: task.install_slcm,Instalación de CA Service Catalog, Old State: pending, New State:running
    2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [ProgressUpdateTask] class com.ca.smsi.installui.tasks.ProgressUpdateSLCMInstall :::: Thread-16
    2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [DeployThread] Saving task 'task.install_slcm' status to DB ....
    2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Saving component install state to database.
    2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Insert/Update Parameters: productCode (2); currVersion (14.1); status(running); packageId(task.install_slcm)
    2017/01/29 16.36.34.508 INFO [Thread-16] [AbstractProgressUpdate] running Progress Update for SLCM Install
    2017/01/29 16.36.34.567 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Query Parameters: lower(machineName) - (sdmappgye02); lower(packageid) - (task.install_slcm); productCode(2)
    2017/01/29 16.36.34.569 INFO [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] al_cdb_componentinstallstate count 1
    2017/01/29 16.36.34.573 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Update to al_cdb_componentinstallstate successful
    2017/01/29 16.36.34.573 INFO [DeployThread: Instalación de CA Service Catalog] [DeployThread] Task 'task.install_slcm' status saved to DB ....
    2017/01/29 16.36.34.574 INFO [DeployThread: Instalación de CA Service Catalog] [Task] Running: Instalación de CA Service Catalog
    2017/01/29 16.36.34.574 INFO [DeployThread: Instalación de CA Service Catalog] [InstallSLCM] Service Catalog Install/Upgrade started.
    2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] SLCM installer.properties path C:\Users\caadmin\AppData\Local\Temp\\slcm_installer.properties
    2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] SLCM config.properties path C:\Users\caadmin\AppData\Local\Temp\\slcm_config.properties
    2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Service Catalog Installation Location : C:\Program Files\CA\Service Catalog
    2017/01/29 16.36.34.579 DEBUG [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Service Catalog Default EEM Application nameService Catalog
    2017/01/29 16.36.39.769 ERROR [DeployThread: Instalación de CA Service Catalog] [ConfigurationGenerator] Failed to generate response file
    java.lang.NullPointerException
    at java.util.Hashtable.put(Unknown Source)
    at java.util.Properties.setProperty(Unknown Source)
    at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMInstallConfigFiles(ConfigurationGenerator.java:195)
    at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMConfigFiles(ConfigurationGenerator.java:104)
    at com.ca.smsi.installcore.util.SLCMHelper.prepareAndGenerateSLCMProperties(SLCMHelper.java:269)
    at com.ca.smsi.installui.tasks.InstallSLCM.run(InstallSLCM.java:47)
    at com.ca.smsi.wizard.task.Task.start(Task.java:222)
    at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)
    2017/01/29 16.36.39.771 ERROR [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Exception while generating slcm properties file
    java.lang.NullPointerException
    at java.util.Hashtable.put(Unknown Source)
    at java.util.Properties.setProperty(Unknown Source)
    at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMInstallConfigFiles(ConfigurationGenerator.java:195)
    at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMConfigFiles(ConfigurationGenerator.java:104)
    at com.ca.smsi.installcore.util.SLCMHelper.prepareAndGenerateSLCMProperties(SLCMHelper.java:269)
    at com.ca.smsi.installui.tasks.InstallSLCM.run(InstallSLCM.java:47)
    at com.ca.smsi.wizard.task.Task.start(Task.java:222)
    at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)

     

     

    I check out the %temp% folder and there's no slcm_installer.properties or slcm_config.properties files. I'm wondering if the path to this file may be the reason: C:\Users\caadmin\AppData\Local\Temp\\slcm_config.properties

     

    Thanks!

    Attachment(s)

    zip
    stdout.txt.zip   16 KB 1 version
    zip
    stderr.txt.zip   3 KB 1 version
    zip
    install.log.zip   279 KB 1 version


  • 2.  Re: Service Catalog installation error

    Posted 01-30-2017 12:52 AM

    Hi,

    the only idea on this place I have ...

     

    Did you start installation as administrator?

     

    Regards,

    Peter



  • 3.  Re: Service Catalog installation error

    Posted 01-30-2017 12:59 AM

    Hi Peter,

     

    Yes, I started it as admin. And also had try restarting the servers and repair the installation without luck.

     

    Regards.



  • 4.  Re: Service Catalog installation error

    Posted 01-30-2017 10:28 AM

    It's likely this may be permissions (or something other) as the path is the same from a local successful install where slcm_installer.properties and slcm_config.properties exists under %temp%:

     

    SLCM config.properties path C:\Users\ADMINI~1\AppData\Local\Temp\\slcm_config.properties

     

    I would recommend checking the following for any related errors around 2017/01/29 16.36.34.579:

     

    1) Windows Event Viewer logs (Administrative Tools > Event Viewer > Windows Logs > Application/Security/System)

    2) ..\Service Catalog\logs\install\* if they were updated 

    3) %temp%\CA_Service_Catalog_Install.log if it was created



  • 5.  Re: Service Catalog installation error

    Posted 01-30-2017 03:21 PM

    Hi Jason,

     

    I checked what you told me: 

     

    1) Nothing unusual in Windows Logs.

    2) There's no Service Catalog folder in Program Files.

    3) The file wasn't created. 

     

    There's no install/config properties files generated in %temp% folder because of the error, so the "Installing Service Catalog" step actually never starts.

     

    Any other idea?

     

    Thanks!



  • 6.  Re: Service Catalog installation error
    Best Answer

    Posted 01-30-2017 04:25 PM

    Again it was a password issue! Now I know that the EiamAdmin, sa and mdbadmin passwords shouldn't be too complex with special characters like "&" "<" or "$".

     

    Now the installation is running.

     

    Thanks everyone!