How Can I check the version of CA SDM Installed?
normally Help - about should show the version information from the Web GUI.
On the server itself you could check .GENLEVEL file in the servicedesk installation folder and the contents of it should show the release.
Hi Braulio, there are two easy ways to check this...
1. look at the nx.env file and you will see the following two variables:
So for example, this would be what would show on an SDM 14.1 System
2. In the GUI, go to the help menu and select "about" - this will show you something like the following:
Hope this helps,
Thanks for the response Jon.
And where do I find the Cumullative Patch Version? Same way?
Another way to do may you want to have it programmatically (like may you want to do some different automation based on the current version) is to do a pdm_extract as shown below. You can same way direct the stdin output to a file:
or eiher better use using SOAP/REST web service on the same object.
Hope this help.
Help / About will give you the base version number but won’t tell you what patches are installed. For more detail, look at the GENLEVEL and .HIS files in the installation folder.
Hope that helps ☺