Clarity Service Management

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Change the Option Value in the employee_intf_incident_support

  • 1.  Change the Option Value in the employee_intf_incident_support

    Posted 05-26-2015 08:42 AM

    Dear Team

     

    How can I change the Option Value in the employee_intf_incident_support under options manager table I couldn't find any edit option there.

     

    Thanks and Regards

     

    Saswata



  • 2.  Re: Change the Option Value in the employee_intf_incident_support

    Posted 05-26-2015 01:45 PM

    Saswata,

     

    Can you clarify a few points?

     

    1. Are you logged into the system as an "Administrator" role?

    2. Do other Options Manager settings provide you the "Edit" button?

    3. If you are using an Advanced Availability configuration, are you logged into the Background server directly, or viewing from an Application server? If you are logged into an Application server try logging into a Background instead.

     



  • 3.  Re: Change the Option Value in the employee_intf_incident_support

    Posted 05-26-2015 01:52 PM

    Alex

     

    1. Yes I have logged into the system as an administrator.

    2. No, other option manager settings also aren't providing "Edit" button.

    3. Yes, I have Advanced Availability in my infra but I am trying to do the changes from background server not from application server.

     

     



  • 4.  Re: Change the Option Value in the employee_intf_incident_support

    Posted 05-26-2015 02:17 PM

    Thank you for clarifying those points.

    I've only seen this type of behavior if logging into an Application server. Did you try to log into the Background server through the Tomcat port (maybe even by IP address?). I'm concerned that something is misrouting you to the wrong server.



  • 5.  Re: Change the Option Value in the employee_intf_incident_support

    Posted 05-26-2015 02:22 PM

    Thanks for your help. I will try with the ip address.



  • 6.  Re: Change the Option Value in the employee_intf_incident_support

    Posted 05-27-2015 01:30 AM
      |   view attached

    I found out the button but when I am changing the options value and restarting the services on my SDM 14.1 AA environment then also the action status for that option is showing as in progress. I have referred this document. http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec618530.aspx



  • 7.  Re: Change the Option Value in the employee_intf_incident_support

    Posted 05-27-2015 02:13 AM

    Hi Saswata,

     

    Pls ensure 8.3 file notation is enabled as mentioned in the below tech document:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec589533.aspx

     

    There is tech document for old version to update it via MDB to see if it works out for you:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec423162.aspx

     

    Thanks,

    Naveen