CA Service Management

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  • 1.  Problem creating new CHG in SD from SC through PAM

    Posted Feb 24, 2016 11:33 AM

    I have created a new request in SC wich uses the OOTB PAM process SLCM_HWSW_FilledFromInvSDM that fires a process to create a new Change Order in SDM. The problem that i get is once the process get fires, it tries to create the CHG but it fails...in PAM i see the following error :

     

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <soapenv:Body>
    <soapenv:Fault>
    <faultcode>soapenv:Client</faultcode>
    <faultstring>INVALID AHD03075:Atributo requerido status no se encuentra en el objeto Orden de cambio AHD03075:Atributo requerido status no se encuentra en el objeto Orden de cambio</faultstring>
    <faultactor/>
    <detail>
    <ErrorMessage>INVALID AHD03075:Atributo requerido status no se encuentra en el objeto Orden de cambio AHD03075:Atributo requerido status no se encuentra en el objeto Orden de cambio</ErrorMessage>
    <ErrorCode>1000</ErrorCode>
    </detail>
    </soapenv:Fault>
    </soapenv:Body>
    </soapenv:Envelope>
    

     

    Then i see that in WSP the status attribute in CHG table is mandatory, could that be the problem? how should i set through PAM the status value? or what could be the problem?

     

    Any advise will be helpful and appreciated.

     

    Thanks in advance.



  • 2.  Re: Problem creating new CHG in SD from SC through PAM

    Posted Feb 24, 2016 12:38 PM

    Are you able to post the soap request itself.

    Thanks

    ..........Michael



  • 3.  Re: Problem creating new CHG in SD from SC through PAM

    Posted Feb 24, 2016 02:20 PM

    If status is a required field then you will need to pass the same as an input parameter to the change order create operator.



  • 4.  Re: Problem creating new CHG in SD from SC through PAM

    Posted Feb 24, 2016 03:41 PM

    Yes Jason. But I would expect a default value for the status attribute.
    Therefore I assumed, that the soap request maybe specify already a status value that can not be resolved to a valid status reference. Let see. ..
    Regards
    ....Michael



  • 5.  Re: Problem creating new CHG in SD from SC through PAM

    Posted Feb 26, 2016 03:02 AM

    Hi all,

     

    If you create a change service deks puts automatically the status. We also use PAM to create changes autoamtically and we don't get that exception.

     

    hernanlo, can you tell us wich type of operator are you using to create that chg and also post the soap request as michael said?

     

    regards,

     

    Xavi