CA Service Management

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  • 1.  Service Desk- Link Update

    Posted May 25, 2016 02:04 AM

    hi,

     

    We want to append below links (highlighted in red) with some text like "Request it or Approve it - IT Service Catalog" (it's just an example)

     

    Please suggest how this can be carried out.

     

    thanks in advance for your help.



  • 2.  Re: Service Desk- Link Update

    Posted May 25, 2016 04:13 AM

    Hi you do customize this page by modifying the  home.htmpl page for employee.

    Hope this help.

    /J



  • 3.  Re: Service Desk- Link Update

    Posted May 25, 2016 06:46 AM

    where do i find this page?



  • 4.  Re: Service Desk- Link Update

    Posted May 25, 2016 07:07 AM

    Also please let us know where this change has to be made. that would be of great help.



  • 5.  Re: Service Desk- Link Update

    Posted May 25, 2016 11:28 AM

    Hello Sonjais,

     

    With no offense, if you don't know where to start with customization I will recommend you to read the admin guide and usage of Web screen Painter first before any others :CA Service Management - 14.1  look around page 1898

     

    Regards,

    Jerome



  • 6.  Re: Service Desk- Link Update

     
    Posted Jun 08, 2016 06:03 PM

    Hi Sonjais - Did any of the responses help answer your question? If so please mark it as Correct Answer. Thanks!



  • 7.  Re: Service Desk- Link Update
    Best Answer

    Broadcom Employee
    Posted May 25, 2016 11:50 AM

    Hi Sonakshi,

     

    The screenshot shows that the employee-home.htmpl is already customized to have the Catalog link in SDM.

     

    You probably need to identify the specific line marked as red in this thread and change the value within <a>Request it or Approve it - ....</a> and test the behavior. Probably you may want to paste the bit of htmpl code for a review here.