Currently in USS, when we "Report an Issue" it creates a request in service catalog. How can we configure it to create an incident instead of a service catalog request?
If you have USS's Catalog DSN enabled, then it doesn't matter if you have SDM data source enabled or not, USS will always end up getting Report an Issue into Catalog. That's the only permitted way for the default Report an issue offering today.
Note that SC will then create a ticket in SDM with this OOB service.
May you want you can also replace it with your own ""report an issue" service in catalog to create your incident into SDM.
Look strange and tricky but in fact give you more flexibility at the end like for example calling a PAM process collecting some extra info or automating some resolution.
thank you for the info. We don't get the ticket in SDM with the OOB service. Is there something we need to turn on?
I think this is part of the default content package.
Did you load it?