Submit incident in USS with "Report an Issue"

[Anon Anon]

Hello,

Currently in USS, when we "Report an Issue" it creates a request in service catalog.  How can we configure it to create an incident instead of a service catalog request?

 

Thank You

 

[Raghu Rudraraju]

Micah,

If you have USS's  Catalog  DSN  enabled,  then it doesn't matter if you have SDM data source enabled or not,    USS will always end up getting Report an Issue into Catalog.  That's the only permitted way for the default Report an issue offering today.

 

_R

[JEROME MAYER]

Note that SC will then create a ticket in SDM with this OOB service.

May you want  you can also replace it with  your own ""report an issue" service in catalog to create your incident  into SDM.

Look strange and tricky but in fact give you more flexibility at the end like for example calling a PAM process collecting some extra  info or automating some resolution.

 

/J

[Anon Anon]

thank you for the info.  We don't get the ticket in SDM with the OOB service.  Is there something we need to turn on?

Thanks

[JEROME MAYER]

I think this is part of the default content package.

Did you load it?

/J