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I need to retrieve all the activity logs of a Service Desk request/incident. I am using doSelect method in SOAPUI for the same.   Here is the request xml.  

  • 1.  I need to retrieve all the activity logs of a Service Desk request/incident. I am using doSelect method in SOAPUI for the same.   Here is the request xml.  

    Posted May 19, 2016 04:45 AM

    I need to retrieve all the activity logs of a Service Desk request/incident. I am using doSelect method in SOAPUI for the same. 

    Here is the request xml.  

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">

       <soapenv:Header/>

       <soapenv:Body>

          <ser:doSelect>

             <sid>1319876151</sid>

             <objectType>alg</objectType>

             <whereClause>persistent_id='cr:3762141'</whereClause>

             <maxRows>100</maxRows>

             <attributes>

          <string>description</string>

             </attributes>

          </ser:doSelect>

       </soapenv:Body>

    </soapenv:Envelope>

    But this does not give the desired results.

    Please help me out with this.



  • 2.  Re: I need to retrieve all the activity logs of a Service Desk request/incident. I am using doSelect method in SOAPUI for the same.   Here is the request xml.  
    Best Answer

    Posted May 19, 2016 05:22 AM

    Hi Ritu,

    in your example you have defined incorrect search criteria: persistent_id='cr:3762141',

    whereCluase should be : call_req_id = 'cr:3762141'

     

    Regards,

    cdtj



  • 3.  Re: I need to retrieve all the activity logs of a Service Desk request/incident. I am using doSelect method in SOAPUI for the same.   Here is the request xml.  

    Posted May 19, 2016 06:39 AM

    Thanks for the resolution! It worked fine.