CA Service Management

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  • 1.  BOXI-404 Missing Page

    Posted Feb 10, 2016 03:06 AM

    Hi Team,

     

    BOXI 3.0. we are facing issue with BOXI application and unable to view some pages when we try to view properties,history etc. this is something strange.

     

     

    Regards,
    Mohan



  • 2.  Re: BOXI-404 Missing Page

    Broadcom Employee
    Posted Feb 10, 2016 09:50 AM

    Hi Mohan,

     

    Do you happen to know of any Service Packs (SP) you have installed on CABI 3.x ?  

     

    Such items were seen when using newer browsers (IE11/10) against older CABI patches.  Having latest SP (SP7 is the latest) and redeployment of tomcat apps might help.

     

    Your error is similar to the ones listed below, I realize you are not seeing it on the same pages though.

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec600359.aspx

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec617179.aspx

     

    So the deployment of all web apps might help here a http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec602282.aspx     

     

     

    1. Stop tomcat
    2. Backup your Tomcat directory: '<Install Dir>\CA\SC\CommonReporting3\Tomcat7l\webapps'     
    3. Open a command prompt and navigate to the directory '<Install Dir>\CA\SC\CommonReporting3\deployment'. Run the following command:

    wdeploy tomcat7 undeployall

    wdeploy tomcat7 deployall

    1. Restart Tomcat.
    2. Should you need to restore some custom XML files to allow trusted auth etc.,  you could restore them or merge them from the backed up webapps folder.

     

     

    _R