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  • 1.  ITAM installation stucked

    Posted Oct 07, 2015 06:34 AM

    Hello ITAM support team

     

    im facing issue while installing asset manager on a fresh vm server 2008 enterprise, installed sql 2008 but  it just stucked at certain point and nothing happen...

    Capture.PNG

     

    what could be the reason?



  • 2.  Re: ITAM installation stucked
    Best Answer

    Posted Oct 07, 2015 09:24 AM

    Hello,

     

    You should access the  APM installation logs to see what may be happening.

    The logs can be  accessed by going to  Start->Run -> %Temp% and look for ' CA_Asset_Portfolio_Management......log

     

    If you find any errors or possible points of failure, you should open a support issue at support.ca.com and upload a copy of the logs.

     

    Debbie Kuhar



  • 3.  Re: ITAM installation stucked

    Posted Oct 07, 2015 10:25 AM

    hi Debbie

     

    thanks for your reply

     

    i checked the logs but no error can be found there

     

    ,whats the way forward now ?



  • 4.  Re: ITAM installation stucked

    Posted Oct 08, 2015 04:27 AM

    Please..Help...im still seeking



  • 5.  Re: ITAM installation stucked

    Posted Oct 08, 2015 10:21 AM

    Laga,

    Please open an issue at support.ca.com.  A member of the support team will have a remote session and assist.