REST attachment download failure - missing Status?

[phinchey]

I have a webservice downloading attachment's for a ticket via REST call.

 

The REST services are generally working fine (can retrieve any other list etc) but when trying to download an attachment we get the following errors in the jrest.log:

 

03/24 20:53:00.190 [http-bio-8050-exec-9] ERROR attmntService ? Exception occurred while downloading attachment file for URI(http://<servernameredacted>:8050/caisd-rest/attmnt/592253/file-resource/). Required status attribute is null for attmnt id(592253)

 

this system is running 12.9 with I believe at least cum1 installed, but won't be able to get the full .his file etc until morning.  have confirmed that the attachments work fine through the UI, and that the status of the attachments is 'INSTALLED' in the mdb. 

A search on support didn't turn up a tecdoc, but wondering if anyone has run into this previously and resolved it, will likely get a case open tomorrow once I am back on with the customer

 

thanks for any help

[JEROME MAYER]

Hi,

I think this was a specific patch/textfix  published for rest after that on 12.9 as we have problem too at that time but can't recall the patch itself.

That say we never got those attachment work with REST as we would like to and therefore we  are using SOAP for attachments specific giving us more flexibility.

/J

[phinchey]

Thanks that is my assumption, same code working fine against a separate 14.1 CUM 2 system.  And I agree an actual soap method to download would certainly be nice to be able to keep the calls all in the same context

[phinchey]

Just quick update it was a post cum1 patch for 12.9, once applied had no issues (T52Y335 if anyone needs for future ticket reference)