CA Service Management

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  • 1.  SLA time consumed

    Posted May 24, 2016 11:47 AM

    Hi everyone,

    I'm working with CABI version 4.1, and we need to create a raporte with the following Expiration Time field.



    How obtaining this field from Web Intelligence rich client? and how create the function ?

    I am creating the report in Web Intelligence rich client.



    Marco Velazquez.

  • 2.  Re: SLA time consumed
    Best Answer

    Posted Jun 06, 2016 11:17 AM

    Hi Marco,


    This need can be solved by adding the Atev object to the Universe.

    For that you have to use the Universe Designer tool.

    You have to add a Where Clause to the cr table to make the join.

    Do not forget to check if database index are optimized for the query of the CABI report.

  • 3.  Re: SLA time consumed

    Posted Jun 14, 2016 04:39 PM

    Hi Marcoaldama  - Did favendano.sonda 's response help answer your question? If so please mark as Correct Answer. Thanks!