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Tutorials on CA service Desk customization

  • 1.  Tutorials on CA service Desk customization

    Posted 04-04-2016 01:46 AM

    I am new to CA service desk.Please let me know from where I can learn basic of ca service desk customization such as working with spell code etc.

    It will be very helpful if video tutorials are available for the same.

    Thanks



  • 2.  Re: Tutorials on CA service Desk customization

    Posted 04-04-2016 05:07 AM

    Spell Code is considered out of scope for support so it is generally not documented in the OOTB documentation. However, thanks to a few people in the CA Communities that have been kind enough to give us a crash course on this. See post below:

     

    Where can I find Spel functions documentation?



  • 3.  Re: Tutorials on CA service Desk customization

    Posted 04-05-2016 02:55 AM

    Thanks to Gutis, many spell method have been documented in this post: SPEL API methods

     

    Note that either if the community will try to help you here you are on your own with spell as mentioned before this is not supported by CA. Wrong spell can dramatically hurt so must always been used as last solution.

    Others customization are mostly javascript in your htmpl files or use of WSP and schema designer

    Many function/method can be discover reading the files in the bopcfg folder. in the magic and interp folders for Spell and in the www\wwwroot\scripts for javascript

    Hope this help

    /J



  • 4.  Re: Tutorials on CA service Desk customization

    Posted 04-26-2016 07:39 AM

    Good one