How to break (wrap) lines of Alg table in employee form detail_cr?

[Legacy User]

Hello, Community!

 

I am requesting some help for a little problem that I cannot solve.

 

Through Employee function, the Log Table (Alg) doesn't wrap the line. I have tried every parameter of PDM_FMT but the line doesn't break, forcing the user to use the horizontal bar to read the entire information.

 

 

Below following the part of the original code of detail_cr form (lines 40 and 76 presents the field):

               <table width=90% summary="$args.ref_num - Linha 4 dos detalhes da chamado - Histórico" cellpadding=1 cellspacing=5>
                         <tr>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Contato</TH>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Data</TH>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Tipo</TH>
                              <TH ALIGN=left VALIGN=baseline CLASS=detailro scope=col>Resumo</TH>
                         </tr>
<!-- SDT 8275 Different list source depending if login user can see internal logs -->
<PDM_IF $prop.view_internal == 0>
<PDM_LIST SOURCE=args.act_log>
                         <tr>
                              <td CLASS=detailro ALIGN=left VALIGN=top>
<PDM_FMT WIDTH=20>$args.act_log.analyst.combo_name</PDM_FMT>
                              </TD>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>
                                   <script>
                                        date_to_string('$args.act_log.time_stamp_INT_DATE', 1);
                                   </script>
                              </TD>
<SCRIPT>
if ( "$args.act_log.type.code" == "SBLIVELOG")
{
    var alghtml = "<TD NOWRAP VALIGN=TOP class=detailro>";
    alghtml += "$args.act_log.type.sym</TD>\n";
    document.writeln(alghtml);
}
else if (("$args.act_log.type.code" == "KTSOLN" || "$args.act_log.type.code" == "KTREJECT") &&
    "$args.act_log.session" != "")
{
    var alghtml = "<TD NOWRAP VALIGN=TOP class=detailro>";
    alghtml += "<A TITLE='Clique para exibir o documento de conhecimento ${$args.act_log.session:}' HREF=\"javascript:popup_window('','SHOW_DETAIL', 0, 0, 'directories=no,location=no,menubar=no,status=no,topsplash=no,menubar=no','PERSID=KD:$args.act_log.session', 'HTMPL=kt_document_view.htmpl', 'opener=simple', 'open_mode=2', 'reload=1', 'SOLUTION_OF=" + nx_escape('$args.persistent_id') + "', 'disable_solution_survey=true', 'TICKET_FACTORY=cr', 'SOLUTION_OF_ID=$args.id')\">\n";
    alghtml += "$args.act_log.type.sym</A></TD>\n";
    document.writeln(alghtml);
}
else
{
    document.writeln("<TD CLASS=detailro ALIGN=left VALIGN=top>$args.act_log.type.sym</TD>");
}
document.write("<TD CLASS=detailro ALIGN=left VALIGN=top>");
document.write(nx_unescape('<PDM_FMT JUSTIFY=LINE ESC_STYLE=JS2>$args.act_log.description</PDM_FMT>'));
document.writeln("</td>");
</SCRIPT>
                         </tr>
</PDM_LIST>
<PDM_ELSE> <!-- See all logs -->
<PDM_LIST SOURCE=args.act_log_all>
                         <tr>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>
<PDM_FMT WIDTH=20>$args.act_log_all.analyst.combo_name</PDM_FMT>
                              </TD>
                              <TD CLASS=detailro ALIGN=left VALIGN=top>
                                   <script>
                                        date_to_string('$args.act_log_all.time_stamp_INT_DATE', 1);
                                   </script>
                              </TD>
<SCRIPT>
if ( "$args.act_log_all.type.code" == "SBLIVELOG")
{
    var alghtml = "<TD NOWRAP VALIGN=TOP class=detailro>";
    alghtml += "$args.act_log_all.type.sym</TD>\n";
    document.writeln(alghtml);
}
else if (("$args.act_log_all.type.code" == "KTSOLN" || "$args.act_log_all.type.code" == "KTREJECT") &&
    "$args.act_log_all.session" != "")
{
    var alghtml = "<TD NOWRAP VALIGN=TOP class=detailro>";
    alghtml += "<A TITLE='Clique para exibir o documento de conhecimento ${$args.act_log_all.session:}' HREF=\"javascript:popup_window('','SHOW_DETAIL', 0, 0, 'directories=no,location=no,menubar=no,status=no,topsplash=no,menubar=no','PERSID=KD:$args.act_log_all.session', 'HTMPL=kt_document_view.htmpl', 'opener=search_tools', 'open_mode=2', 'reload=1', 'SOLUTION_OF=" + nx_escape('$args.persistent_id') + "', 'disable_solution_survey=true', 'TICKET_FACTORY=cr', 'SOLUTION_OF_ID=$args.id')\">\n";
    alghtml += "$args.act_log_all.type.sym</A></TD>\n";
    document.writeln(alghtml);
}
else
{
    document.writeln("<TD CLASS=detailro ALIGN=left VALIGN=top>$args.act_log_all.type.sym</TD>");
}
document.write("<TD CLASS=detailro ALIGN=left VALIGN=top>");
document.write(nx_unescape('<PDM_FMT JUSTIFY=LINE ESC_STYLE=JS2>$args.act_log_all.description</PDM_FMT>'));
document.writeln("</td>");
</SCRIPT>
                         </tr>
</PDM_LIST>
</PDM_IF>

 

Is there any parameter or any function to break this line?

Thanks in advance.

 

 

[Legacy User]

hi,

this behaviour should be configured via CSS settings, firstly try to remove "NOWRAP" word from <TD> tag

regards,

cdtj

[Legacy User]

Hello CDTJ,

I removed all NOWRAP parameter but it doesn't work. As you said maybe I must modify the css file, but what file? Where? Do you know?

[Legacy User]

have checked in my env, detailro class have white-space: nowrap attribute.

You can add this code to <td> tag: style="white-space: normal;":

<td valign=top class="detailro" style="white-space: normal;">

[Legacy User]

Thanks, but unfortunately it did not work.

 

I tried this syntax as below but the field was blank (line 75). Did I do something wrong?

 

document.write("<TD VALIGN=top class="detailro" style="white-space: normal;">");

document.write(nx_unescape('<PDM_FMT JUSTIFY=LINE ESC_STYLE=JS2>$args.act_log.description</PDM_FMT>'));

document.writeln("</td>");

 

 

[Legacy User]

Yeah you need to unescape quotes or use single quoute:

 

document.write("<TD VALIGN=top class=\"detailro\" style=\"white-space: normal;\">");

or

document.write('<TD VALIGN=top class="detailro" style="white-space: normal;">');

 

Regards,

cdtj

[Legacy User]

Fantastic! It's working!

You're the master. Thank you so much for the help.