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Configure an incident to include multiple Configuration Item

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  • 1.  Configure an incident to include multiple Configuration Item

    Posted 05-03-2016 09:23 AM

    Hi,

    I would like to know if anyone has configured the SDM to include mutiple Configuration Items to an incident.

     

    Can someone help me on this?

     

    Thank you!



  • 2.  Re: Configure an incident to include multiple Configuration Item

    Posted 05-04-2016 09:01 AM

    Hi Mirela Bianor,

    Unfortunately this functionality does not currently exist in the product at this time.  There have been two ideas posted to the communities for this which you can find here:

     

    Multiple CIs on Request Ticket Type

     

    Allow adding Multiple CIs to a Request

     

    You can vote for these, and they will be reviewed by product management for possible inclusion future versions of the product.

     

    Thanks,

    Jon I.



  • 3.  Re: Configure an incident to include multiple Configuration Item

    Posted 05-04-2016 03:15 PM

    Thank you for helping me!

    But this is not what the customer is needing!

    The customer needs that incident form has a CI table equal to the change form "detail_chg.htmpl". Allowing an incident has more than one configuration item.

     

    I managed to create the table and BREL / SREL relationships and create the table in detail_in.htmpl form, I'm just not able to perform the update.



  • 4.  Re: Configure an incident to include multiple Configuration Item
    Best Answer

    Posted 05-04-2016 03:29 PM

    Hi Mirela,

    Unfortunately that would not be something within the scope of CA Support as it is not functionality currently available out-of-the-box in the product.   This type of customization would require a CA Services engagement.

    Thanks,

    Jon I.