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Logout event log doesn't shows the reason properly

  • 1.  Logout event log doesn't shows the reason properly

    Posted 03-21-2016 03:13 PM

    Hi everyone,

     

    I would like to share a doubt related event log of type Logout in CA Service Desk Manager r12,9.

     

    According the implementation guide the field numdata1 would identify the reason of the event in case of Logout.


    Here is the implemetantion guide where this information can be view:

    Implementation Guide Release 12.9.00

     

    My doubt is: Which scenarios could be valid for Logout timeout and Logout abnormal?

     

    I developed a report in CABI for extract this data but the information resulted is all Logout normal. I don't known if this is an issue or just my misunderstanding.

     

    Thank you for read It.

     

    Kind Regards



  • 2.  Re: Logout event log doesn't shows the reason properly

    Posted 04-04-2016 06:10 AM

    Hi Ronaldo,

     

    I would suggest logging a support case for a deeper investigation on the use of this.

     

    Kind Regards,

    Brian #helpinghands



  • 3.  Re: Logout event log doesn't shows the reason properly

    Posted 04-04-2016 07:57 AM

    Hi Ronaldo,

    Could you please review nx.env file and let me know what entry been passed to this variable:

     

    @NX_EVENT_LOG_EXCLUDE

    ~Vinod.



  • 4.  Re: Logout event log doesn't shows the reason properly

    Posted 04-11-2016 03:56 PM

    Hi Vinod,

     

    I appreciate your attention on this.

     

    Here is the value of this variable:

    # Defines the events that will not be wrriten into the event log, see documentation for all possible event types

    ! @NX_EVENT_LOG_EXCLUDE=

     

    Kind Regards