CA Service Management

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  • 1.  Closing ticket without assignee

    Posted Oct 06, 2016 04:36 PM

    Hello,

     

    Is there a way i can say to service desk that doesn't allow a ticket to be close if the case doesn't have an assignee?

     

    Regards.



  • 2.  Re: Closing ticket without assignee
    Best Answer

    Posted Oct 06, 2016 05:29 PM

    You can set required attributes on your Closed status.

     



  • 3.  Re: Closing ticket without assignee

    Posted Oct 06, 2016 07:04 PM

    Hello Grant, 

    Thanks for the help!! It works!


    Regards.