webengine can't get cgi_path from webdirector

[KGerber.1]

I have the following configuration:

4 webdirectors on the primary server:

• 1 handles SSL Logins for US based users
• 1 handles SSL Logins for UK based users
• 1 handles non-SSL connection redirects for US based users
• 1 handles non-SSL connection redirects for UK based users

2 Secondary servers with 5 webengines each:

• 2 handle non-SSL connections for US based users
• 2 handle non-SSL connections for UK based users
• 1 handles SSL Logins

Webengines 1 and 3 on each secondary server handle the US based connections and webengines 2 and 4 on each secondary server handle the UK based connections.  Everything is working fine except for webengine 4 on both secondary servers.  When pdmweb4.exe is tried, the browser gets the following error message:
     AHD04625: Unable to redirect the request Please check your URL and try again. 

In the stdlog I see the following:

     ERROR  session.c  20910 webengine (web:xxxxxxxx:4) can't get cgi_path from webdirector(web:primary:4)

 

Any help is greatly appreciated.

[Kyle_R]

Hello KGerber.1,

 

I see a CA Support issue closed out with the following resolution:

 

"A web director should have at least one of its webengines set to After Login (if there are multiple web engines under it). Once the CFG file was adjusted to have: UseDirector AfterLogin and recycled them, that resolved the issue."

 

Is this thread resolved, or anything else to add?

 

Thanks, Kyle_R.

#helpinghands

[KGerber.1]

Sorry, yes this can be closed.