CA Service Management

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Installing SDM with Swing Box Method.

  • 1.  Installing SDM with Swing Box Method.

    Posted 01-16-2016 01:25 AM

    I installed SDM 12.9 on a new box. When I restore MDB from my prod server and run pdm_configure, it says unable to connect. I found that the DB is trying to connect to the prod server rather than the new one. How to resolve this issue ??



  • 2.  Re: Installing SDM with Swing Box Method.

    Posted 01-17-2016 10:39 PM

    Hi SSDCG,

     

    Did you run the query sp_change_users_login 'AUTO_FIX','ServiceDesk' in SQL? Also, update the hostname in the dlgtsrv table.

     

    Thanks,

    Naveen



  • 3.  Re: Installing SDM with Swing Box Method.

    Posted 01-18-2016 02:20 AM

    Yes but the error is still there.



  • 4.  Re: Installing SDM with Swing Box Method.

    Posted 01-18-2016 05:02 AM

    What kind of configuration do you have...'Conventional' or 'Advanced Availability'?



  • 5.  Re: Installing SDM with Swing Box Method.

    Posted 01-18-2016 05:09 AM

    You might also be facing the below problem:

     

    PDM_CONFIGURE FAILS ON COPYING MDB FROM ANOTHER ENVIRONMENT (USRD2872).

     

    This is included in r12.9 CUM#1 fix. So apply this fix if you have not applied and check if the problem goes away?

     

    Kind Regards,

    Brian



  • 6.  Re: Installing SDM with Swing Box Method.

    Posted 01-19-2016 02:34 AM

    Hi Brian,

    Its a conventional set up.



  • 7.  Re: Installing SDM with Swing Box Method.

    Posted 01-19-2016 04:04 AM

    USRD2872 included in CUM#1 fix should address this problem



  • 8.  Re: Installing SDM with Swing Box Method.

    Former Employee
    Posted 01-21-2016 12:33 PM

    Hi SSDCG - Did Brian's response answer your question? If so please mark his response as Correct Answer. Thanks! Chris