CA Service Management

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  • 1.  CA SDM integration with an third party portal

    Posted Apr 08, 2015 02:47 AM

    Hi,

    is there anybody or any reference for a CA SDM integration with a third party portal, like Liferay?

    Thank you,

    Kind regards,

    Alina



  • 2.  Re: CA SDM integration with an third party portal
    Best Answer

    Posted Apr 08, 2015 04:21 AM

    Hi,

    i'm not familiar with Liferay but have some experience in SOAP based integration. (eg. Sharepoint)

    As far as I know Liferay Portal can be extended by custom made Portlets coded on PHP or maybe other languages,

    so if you need fully functional integration - web services is your way.

    You can find more about SDM Web Services integration here:

    Technical Reference Guide r12.6

    Also it can be integrated via e-mail integration but there is a lot of functional limitations.

     

    Regards,

    cdtj



  • 3.  Re: CA SDM integration with an third party portal

    Posted Apr 08, 2015 07:54 AM

    Hi cdtj,

     

    thank you. This what I've been searching.

    So, web services documentation from r12.6 is still valid for r14.1? Because I've forgot to mention that this was for the latest release.

    Kind regards,

    Alina



  • 4.  Re: CA SDM integration with an third party portal

    Posted Apr 08, 2015 08:01 AM

    I think so, at least basic functions as login, search, update and logout should be the same.

    Here is some usage examples:

    http://www.servicedeskusers.com/Web_Services



  • 5.  Re: CA SDM integration with an third party portal

    Posted Apr 08, 2015 08:13 AM

    Thank you. I'll use these guides..

     

    Kind regards,

    Alina



  • 6.  Re: CA SDM integration with an third party portal

    Posted Apr 08, 2015 10:12 AM

    Although this link is referring to Service Catalog and not SDM; you may find some of the references to adding widgets to Liferay via source code of some use:

     

    Administration Guide Release 12.9.00

     

    Good Luck,

     

    J.W.