CA Service Management

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  • 1.  What is the syntax for creating a attribute alias in SDM?

    Posted Mar 28, 2016 09:51 AM

    I'm trying to create an attribute alias for the cnt.department_name in the CR object class in SDM and when I put in department_name as the alias name and dept.name as the alias value, I get the message the alias value is not valid as shown in the screen print below.

     

     

    What is wrong with the alias value?

     

    Joyce Lilie

    jlilie@parker.com



  • 2.  Re: What is the syntax for creating a attribute alias in SDM?

    Posted Mar 28, 2016 10:24 AM

    Hi,

    I think that error happens because cr object haven't dept attribute, try to declare it as requestor.dept.name if you're looking for Requestor's department.

    Regards,

    cdtj



  • 3.  Re: What is the syntax for creating a attribute alias in SDM?

    Posted Mar 28, 2016 10:50 AM

    Hi thanks for the quick reply.

    I tried what you suggested but get the same error.

     

    Here's what's in the derived universe for the object name:

     



  • 4.  Re: What is the syntax for creating a attribute alias in SDM?

    Broadcom Employee
    Posted Mar 28, 2016 11:32 AM

    Hi Joyce,

     

    Per Timur's previous suggest, if cr  object has

     

    1. an attribute alias created called: requestor.dept.name     for requestor's department name,
    2. an attribute alias name called   department_name

     

    Then the universe should be pulling:     cr.department_name   for the requestor's  department name    not cnt.department_name

     

    _R



  • 5.  Re: What is the syntax for creating a attribute alias in SDM?

    Posted Mar 28, 2016 12:45 PM

    Hi Raghu,

     

    I'm still getting the error that the alias value is not valid for this object as shown below:

     

    Joyce



  • 6.  Re: What is the syntax for creating a attribute alias in SDM?
    Best Answer

    Broadcom Employee
    Posted Mar 28, 2016 12:57 PM

    Sorry, it should be customer....     not requestor.   There are several other requestor attribute aliases similar to this one already in cr.

     



  • 7.  Re: What is the syntax for creating a attribute alias in SDM?

    Posted Mar 28, 2016 02:18 PM

    Thanks Raghu, that was it.  Appreciate your help as always.  Have a great day.

     

    Joyce