CA Service Management

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  • 1.  Path of %RPT_HOME%

    Posted May 29, 2015 05:34 PM

    Hi, I want to work in service catalog and create a new data object with a .csv file. Where I must put this file in the server.

    The manual Says


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    Specifies the data to be retrieved from the UN file format Separated Values delimiter, as follows:



    Specifies the names of the CSV file fields to be produced as columns of data objects.


    Optionally, you may use the search icon (magnifying glass) para populate the fields based on the contents of the CSV file referenced in the CSV File field.


    You can use the search icon (magnifying glass) para Fill these names automatically based on the file name contained in the CSV File field.


    CSV file

    Specifies the filename of the CSV file. The path can be relative to the folder% RPT_HOME% in the Server Components catalog.


    Note: If US Various equipment components catalog This file must exist in the folder same in all.



    Specifies the delimiter that separates the values in the file. Select the UN value from the dropdown list.



    See the last section of Advanced Campos this site.




  • 2.  Re: Path of %RPT_HOME%
    Best Answer

    Posted Jun 01, 2015 11:36 PM

    Hi Xavier,


    The path for %RPT_HOME% should be at the default location C:\Program Files (x86)\CA\Service Catalog\reporting.




  • 3.  Re: Path of %RPT_HOME%

    Posted Dec 03, 2015 01:37 AM

    HI Naveen,

    Thanks for the response.

    I've had the same issue.

    When I navigate to Service Catalog/reporting, there are more folders.

    bin, CABI, data, examples and templates.

    Where do I paste the csv file?

  • 4.  Re: Path of %RPT_HOME%

    Posted Dec 03, 2015 09:28 AM



    You can put the csv in any directory you like. If you place it in %USM_HOME%\reporting you can reference the csv as follows:




    If you put the same under %USM_HOME%\reporting\examples as in the 'Sample Support Issues' data object you can reference the csv as follows:






  • 5.  Re: Path of %RPT_HOME%

    Posted Dec 04, 2015 03:53 AM

    Thank you Jason for the quick response.

    Works perfectly now.....thanks!

  • 6.  Re: Path of %RPT_HOME%

    Posted Jun 02, 2015 08:26 AM


  • 7.  Re: Path of %RPT_HOME%

    Posted Mar 02, 2016 01:32 PM



    how to you do to make the form drop-down variable to retreive a specific column from the csv file?



  • 8.  Re: Path of %RPT_HOME%

    Posted Mar 02, 2016 02:29 PM

    hi herlando,

    you may want to create another thread for your new question to gain visibility as this one have different title and marked as answered.

    just my 2 cents


  • 9.  Re: Path of %RPT_HOME%

    Posted Mar 04, 2016 09:38 AM

    nice cuestion, please let me know the post link.