USS to Service Catalog Integration Error

[Mohd Affizan Abd Rahman]

Hi.. I'm receiving error while integrating USS with Service Catalog (14.x)

 

Liferay log entry is :

org.xml.sax.SAXException: Invalid element in usmCatalogService.Offering - rateplanheaderdisplay

 

Datasource entry message is :

Incorrect value for DEFAULT REQUEST OFFERING ID

Unable to validate Offering ID from CA Service Catalog

 

Any ideas?

[Anon Anon]

Hi Affizan,

 

Did you apply the patch for USS 14.1.01 (RO80300) which can be extracted from RO80318?

 

Thanks,

Naveen

[Mohd Affizan Abd Rahman]

Problem solved... thank you

[Ignacio Torres]

How where you able to solve this issue? I'm facing this issue after applying CUM2. There's no way to apply that mentioned patch individually now.

[Mohd Affizan Abd Rahman]

Hi there,

 

you can actually install the patch individually. After you extract the first packaged patch, you'll see the RO80300. patch your USS and if needed, rerun CUM2 only for USS.

 

good luck!

[Maheshwar Kusuma]

Hi All,

 

Please note that if you have installed 14.1.02 on top of GA version Service Management suit of products, then you will get 14.1.01 patches also included into this patch.

 

Coming to this issue CA has released another test fix to resolved this issue i.e.

Liferay log entry is :

org.xml.sax.SAXException: Invalid element in usmCatalogService.Offering - rateplanheaderdisplay

 

Datasource entry message is :

Incorrect value for DEFAULT REQUEST OFFERING ID

Unable to validate Offering ID from CA Service Catalog

 

Follow the below document for installing 14.1.02

 

Implementing CA Service Management 14.1.02 - CA Service Management - 14.1 - CA Technologies Documentation

 

Solution: T51R202 test fix was released after CP02 to resolve this issue.

[Maheshwar Kusuma]

Please raise a Support case and request for the test fix - T51R202

[PatsyW]

We are on CUM5 and I am experiencing this error.  Any suggestions?