The function infoview is stopping works in my CA SDM and the erro showing in jsrvr.log is "ERROR BOServlet 595 AHD04802: User authentication error", the workaround is restart tomcat of both CA SDM and BOXI, but I need more information about the process for do troubleshooting and find root cause of the problem, I want change verbose of the jsrvr.log, I have read the document,CA SDM PDM Database Commands - CA Service Management - 14.1 - CA Technologies Documentation , where inform to me change the log4j.properties, but in my environment have 4 this file and I don't know which change it. I try change this file in NX_ROOT\bopcfg\www\CATALINA_BASE\webapp\CAisdWEB-INF\log4j.properties and in NX_ROOT\site\cfg\log4j.properties, but nothing changed in log file, Anybody already did this change?
Did you recycle Tomcat after that?pdm_tomcat_nxd -c stop
pdm_tomcat_nxd -c status (to validate it stopped)
pdm_tomcat_nxd -c start
pdm_tomcat_nxd -c status (to validate it started, as many times as needed)
Thank you, did work now after restart tomcat, I changed the NX_ROOT\bopcfg\www\CATALINA_BASE\webapp\CAisdWEB-INF\log4j.properties .