CA Service Management

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  • 1.  How change verbose of the jsrvr.log

    Posted Dec 04, 2015 06:31 AM

    Hi all,


    The function infoview is stopping works in my CA SDM and the erro showing in jsrvr.log is "ERROR BOServlet 595 AHD04802: User authentication error", the workaround is restart tomcat of both CA SDM and BOXI,  but I need more information about the process for do troubleshooting and find root cause of the problem, I want change verbose of the jsrvr.log, I have read the document,CA SDM PDM Database Commands - CA Service Management - 14.1 - CA Technologies Documentation  , where inform to me change the, but in my environment have 4 this file and I don't know which change it. I try change this file in NX_ROOT\bopcfg\www\CATALINA_BASE\webapp\CAisdWEB-INF\ and in NX_ROOT\site\cfg\, but nothing changed in log file, Anybody already did this change?



    Thank you.



    Matheus Santana

  • 2.  Re: How change verbose of the jsrvr.log
    Best Answer

    Posted Dec 04, 2015 06:42 AM

    Did you recycle Tomcat after that?
    pdm_tomcat_nxd -c stop

    pdm_tomcat_nxd -c status (to validate it stopped)

    pdm_tomcat_nxd -c start

    pdm_tomcat_nxd -c status (to validate it started, as many times as needed)



  • 3.  Re: How change verbose of the jsrvr.log

    Posted Dec 04, 2015 08:11 AM

    Hi Sandra,


    Thank you, did work now after restart tomcat, I changed the NX_ROOT\bopcfg\www\CATALINA_BASE\webapp\CAisdWEB-INF\ .