CA Service Management

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  • 1.  Report an Issue in USS

    Posted May 23, 2015 02:39 PM

    Hello,

     

    In USS, we have "Report an Issue" which either can create Incident or Request. We would like to have both get created.

     

    please suggest an idea, this is a really must requirement from our client.

     

     

    We need a copy of "Report an Issue" and can be called "Report a request" some thing which creates a request.

     

    /Sharath



  • 2.  Re: Report an Issue in USS

    Posted May 25, 2015 01:40 AM

    Hi Sharath,

     

    If the USS is integrated with both the SDM and Catalog, you can create request using "Report an issue" offering and create an Incident in SDM indirectly through a request in Catalog.

     

    Thanks,

    Naveen



  • 3.  Re: Report an Issue in USS

    Posted May 25, 2015 02:27 AM

    Hi Naveen,

     

    We can definitely do that, but the requirement is to have the box in the HOME page, instead under "Request a Service"

     

    In the HOME page, we need both. In the files, I have called "report an issue" for Ask a question. And , when we click them, it will be the same offering ID for both Report an issue and Ask a Question. Is their a way from the back end I can hardcode the offering ID.

     

    Thanks,

    Sharath.M



  • 4.  Re: Report an Issue in USS

    Posted May 25, 2015 02:34 AM

    Sharath,

     

    I'm not sure if there is a way to harcode the offering ID. If anyone is aware of this, please reply to this thread.

     

    Thanks,

    Naveen



  • 5.  Re: Report an Issue in USS

    Posted Mar 28, 2017 10:15 PM

    HI sharamateti,

     

    Did you manage to customize your USS main page? I've similar requirement from my client.

    Appreciate if you can share your findings.



  • 6.  Re: Report an Issue in USS

    Posted Mar 29, 2017 02:45 AM

    Hi hizam

     

    Nope, we could not able to get a solution but use used the home page "report an issue" to create an incident and under service catalog, created a service which creates a request in sdm.

    /sharath



  • 7.  Re: Report an Issue in USS

    Posted Mar 29, 2017 03:02 AM

    Thanks sharamateti for your reply,

    How about "report an issue" wording? able to change ?



  • 8.  Re: Report an Issue in USS

    Posted Mar 29, 2017 08:01 AM

    Hi,

     

    Wording modifications will be consider customization with no support but can be done by modifying the corresponding Language-ext.properties files under the ...\front-office-hook\WEB-INF\classes\content\ folder.

     

    Hope this help

    /J



  • 9.  Re: Report an Issue in USS

    Posted Mar 30, 2017 03:45 AM

    HI jmayer,

     

    Thanks, Now I'm able to change the wording......