CA Service Management

Expand all | Collapse all

How scoreboard manages to count tickets?

  • 1.  How scoreboard manages to count tickets?

    Posted 02-29-2016 01:10 PM

    Hi everyone,

     

    I need to bring out the count of tickets from scoreboard screen (those numbers in each node - image below), and use it in detail_cr/in/pr htmpl form. Does anyone knows how scoreboard manages to count tickets? Is it a web engine OP or a javascript function? (or both?) I would like to use it instead of creating new spel/javascript code that does the same thing. I already inspected the code in browser but didn't find anything.

     

     

    Can anyone help on this question? Thanks!

     

    Diogo



  • 2.  Re: How scoreboard manages to count tickets?

    Posted 02-29-2016 02:48 PM

    Hi,

    Scoreboard are displayed using a <PDM_SCOREBOARD> tag that involve a lot so except if you want to display the full list of the scoreboard for that particular role it may not be usefull.

    If you only look for some particular count in specific forms I will suggest you create a count with a <pdm_list> in a separate htmpl file and use a <pdm_include> in the form you would like to display. Will be faster that playing around with scoreboard.

     

    Hope this help.

    /J